Every piece of data collected at Roobets is gathered solely to improve our services and maintain security. We never sell your personal information or use it without authorisation. This page transparently explains where your data goes, how long it is kept, and how you can control it.
The data Roobets collects falls into two categories — what you provide directly and what is gathered automatically through your use of the platform. The first category includes your name, mobile number, email address, date of birth, and ID details. The second includes your IP address, device information, browser type, and logs of your activity on the site.
During KYC verification, a photo of your national ID or passport and proof of address (such as a utility bill or bank statement) are collected. This information is kept solely for identity verification purposes and is not used beyond the verification process.
Roobets collects information in several ways. What you enter into forms at registration is collected directly. Beyond that, every login, every bet placed, and every payment is logged automatically. Browsing patterns are also collected via cookies, and all of this is kept strictly confidential.
Some information may also come through third parties — for example, payment processors such as bKash and Nagad send transaction confirmations, but your full payment details are not stored by Roobets. Only the transaction reference number and amount are recorded.
If you use the Roobets mobile app, it may request certain device permissions — such as access for push notifications. Declining these permissions will not affect your ability to use the core betting service.
Roobets uses your information only for specific, legitimate purposes. No data is used in an unrelated manner or without authorisation. Each purpose is outlined below along with the reason it applies.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings. However, transaction-related emails — such as withdrawal confirmations — cannot be disabled, as they are essential for your account security.
Under legal obligations — such as anti-money laundering investigations or court orders — Roobets may be required to share relevant information with the appropriate authorities. In such cases, it may not always be possible to notify the user in advance.
Roobets uses industry-standard technology to protect your data. Every connection to the website and app is secured with TLS 1.3 encryption — commonly referred to as SSL. This means all data passing between your browser and Roobets' servers cannot be read by any third party.
Payment information (such as card numbers or mobile banking PINs) is not stored on Roobets' standard servers — it is handled entirely within the secure environment of the payment gateway. Roobets only receives the transaction result, not the full payment details.
Security is not just a matter of technology — it is also a matter of organisational policy. Roobets staff who have access to user data are bound by confidentiality agreements and may only view information when required for their work.
Cookies are small text files stored in your browser that help the platform recognise you on your next visit. Roobets uses three types of cookies — essential, analytical, and optional.
| Cookie Type | Purpose | Duration | Can it be turned off? |
|---|---|---|---|
| Maintaining login sessions and security | Deleted at end of session | No (Required) | |
| Understanding traffic and usage patterns | 12 months | Yes | |
| Remembering language and display preferences | 30 Days | Yes |
To disable analytics and optional cookies, go to your browser settings. In Chrome, navigate to Settings → Privacy and security → Cookies; in Firefox, go to Settings → Privacy and Security. Keep in mind that disabling certain cookies may affect how some features of the platform function.
Roobets believes you have full ownership over your personal data. In line with international data protection standards, Roobets ensures the following rights for all users.
To exercise any of the rights listed above, email support@roobets.world with "Privacy Request" in the subject line. Requests are typically responded to within 30 days. In some cases, legal obligations may prevent certain data from being deleted — if so, the reason will be clearly explained.
Roobets does not retain data longer than necessary. All data is kept while your account is active. However, following international financial regulatory requirements, certain data must be retained for a specified period even after account closure.
Once the legally required retention period has ended, data is securely destroyed — not simply deleted, but rendered completely unrecoverable. For digital data, a secure overwrite method is used.
Roobets may update this Privacy Policy from time to time — in response to new legal requirements, technical changes, or service expansions. For minor updates, only the date at the top of this page will be revised. For significant changes, you will be notified via your registered email or an in-app notification.
Continued use of Roobets after any changes take effect will be considered acceptance of the updated policy. For significant changes, users will be notified at least 14 days in advance so they have the opportunity to review them.
Your data is fully protected at Roobets. Join a licensed, transparent, and secure platform and enjoy betting.